Accessibility Statement

Accessibility Statement for the National Police Air Service website

This accessibility statement applies to this website, and any of the content contained within this site/domain. 

The National Police Air Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We want everyone to be able to use our website, in particular, we recognise the need to take reasonable steps to enable access to our website for the communities we serve.

This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also try to make the website text as clear and as easy as possible to understand.


Customising your experience

You might find our website easier to use if you change some of the settings on your device or browser to suit your individual needs. For example it may assist you if you change the website’s colours, increase the text size or have the site spoken aloud.

For more help customising your experience using accessibility features already on your device or by installing extra assistive technologies, read AbilityNet’s My Computer My Way guide.


Technical information about this website’s accessibility

This website was designed, built and first published in 2019 and was designed by our external suppliers to take into account the best practice standards at the time, including WCAG 2.0 and 2.1, ARIA standards (Accessible Rich Internet Applications) and the GOV.UK Design System.

The National Police Air Service aim to improve this website by making it as accessible as is reasonably possible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is therefore partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


How this website has been tested for accessibility

We test this website using the following methods :

The website was last tested in September 2020. The test was carried out by the West Yorkshire Police Digital Development Team.

The team manually tested a number of pages in order to cover the different content types / page layouts used within the website.

They were:

The current known accessibility issues are available below, note this is subject to change.


Known accessibility problems

We know that some parts of this website are not fully accessible.

This may not be an exhaustive list of all the issues this site may have - however NPAS and the West Yorkshire Police Digital Development Team aim to address the priority issues as soon as possible and address other issues identified as resources allow.

These include:

  • There is a code error on the site-wide main navigation menu where an empty / no text link appears
  • There is a code error on the site-wide footer menu where an empty / no text link appears
  • The NPAS bases map is not accessible with ALT tag alone
  • The 360 degree viewer of inside a helicoper / hanger may not be fully accessible
  • The 360 degree viewer of inside a helicoper / hanger uses an iFrame

If any of these problems stop you getting the information or service you need from our site, please contact us using the details below and we will try our best to help.


Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, or if you have any other concerns or comments about the accessibility of this website, we value any feedback you may have.

To help us understand the problem as quickly as we can, please have to hand :

  • where you found the problem (ideally the website address of the page)
  • what the problem is
  • what technology you were using
  • your contact details (name and email address)

Once you have this information please do one of the following :

  • Write to :
    National Police Air Support
    c/o West Yorkshire Police
    PO Box 9
    WF1 3QP

  • Email : [email protected]


Plans to fix accessibility issues

The National Police Air Service rely on support offered by the Digital Development Team at West Yorkshire Police. The West Yorkshire Police Digital Development Team are responsible for managing the West Yorkshire Police website and Content Management System - alongside supporting the Force's website's content authors, along with other duties.

The auditing of the pages of this site is a continual ongoing process by NPAS in conjunction with the support of the West Yorkshire Police Digital Development Team, and issues identified by both the automated tests, listed above, alongside the manual content checks, will be addressed as resources / funding allows.

NPAS is keen for the site to be as accessible as possible, however, resources for the development of the site, and any paid-for fixes that may be required by external suppliers, may be limited / delayed due to restricted funding for website development work.

Any changes / fixes that can be done manually, without the need for external suppliers, or funding, will be done so as staffing and resources allow, allowing for any prior operational policing commitments.


Issues resolved

This section documents when we have been able to resolve known issues with the website :

23rd December 2020

Missing 'form control labels' on the following text entry boxes / form fields :

  • The homepage 'Get started' search field
  • The site-wide top menu drop-down search tool

The above issues were resolved and a system update released on Wednesday 23rd December 2020. We re-tested the sections of the site, listed above, with the Wave Accessibility tool, and the form search field errors previously identified are no longer flagged.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to you, please contact the Equality Advisory and Support Service (EASS).



Last updated : January 2021